One portal for every civic service
IoTX City Services digitises permit applications, maintenance requests, complaints, and service tracking — replacing paper forms and phone queues with a single, transparent portal that citizens and city staff can rely on.
Request a demo60%
Faster resolution
Average request resolution time reduced by up to 60% through automated routing and SLA tracking.
4×
Citizen satisfaction
Real-time status updates and transparent tracking lead to measurable improvements in citizen satisfaction scores.
100%
Audit trail
Every request, decision, and action is logged, giving municipalities complete accountability.
40%
Administrative cost reduction
Eliminating paper forms and manual document handoffs significantly reduces administrative overhead.
Everything a modern city service desk needs
Permit and licence applications
Citizens submit building permits, business licences, event approvals, and other documents online. Applications are automatically routed to the relevant department, with status visible at every step.
Complaints and maintenance requests
Residents report potholes, broken street lights, illegal dumping, or any other city issue through the portal or mobile app. Every report is geo-tagged, assigned, and tracked to resolution.
Integration with IoTX modules
A pothole report can trigger a Smart Traffic alert. A broken light complaint links directly to the Smart Lighting module. City Services acts as the connective tissue between all 10 IoTX modules.
Reporting and analytics dashboard
Managers see real-time KPIs — open requests, average resolution time, SLA compliance, and department workload — all in one dashboard. Export reports for council meetings with one click.
Penalties and enforcement
Issue fines and enforcement notices directly from the platform. Track payment status, send automatic reminders, and maintain a full enforcement history for every property or citizen.
City services don't work in isolation
Every service request, complaint, or enforcement action can trigger workflows in other IoTX modules — Smart Lighting, Smart Waste, Smart Traffic, and more. One platform. One source of truth. No data silos.
Ready to modernise your city services?
Book a live demo and see how IoTX City Services can replace your paper-based workflows with a transparent, accountable digital platform.